The thought...

The words we are not supposed to use - but still do

Interpreting the behaviour of others as rudeness often leads us to resort to stereotypes and turn a cold shoulder of our own. In the business world, an ill chosen word or phrase can result in a breakdown of negotiation, turn a warm first encounter into a frosty meeting or bring a phone call to an abrupt end. On the other hand, impoliteness can be used to establish rapport and clinch an important deal!
What do you think? Is it time that we stopped shunning and start accepting this important subject?
If you've already covered it on a course, how did you approach it?
Join the RILE Facebook group to have your say.